This page will explain how to use our site, manage your account and other helpful things. We also have answers below for the questions that we often get or anticipate that people may have. This is a long FAQ as we want to make sure that you’re fully informed, we are totally transparent and that you know how to properly manage your account and use our service.
The GENERAL FAQ is right below and to see our ACCOUNT FAQ (which is further down this page) for any questions about your account, how to upgrade to a full account from the free trial, changing your email or password, etc. click here for that helpful account info.
Why should I use InsideTheMarket.com (a.k.a. ITM):
We feel that we provide the best trades and actionable information in the trading services market. We are easy to use, timely and provide accurate information. We don’t hype up stocks or tout this or that and we are relatively inexpensive in relation to what others are charging and for what you get. We aren’t beholden to any company or broker and we call it like we see it. Many services who position themselves in the same arena that we are in charge a lot more than we do and provide a lot less. If you are looking for a strong trading service that covers multiple markets and many time frames – we are for you. Our service can be used by traders of pretty much any reasonable account size or skill level. Getting our information and being able to act on it is simple to do. We were one of the original daytrading & swing tradings sites back in 1998… we helped pioneer this industry!
How are you guys different & better than other services?
We are different in many ways…
1. We have been doing this successfully since 1998 and we know what real traders need and want. We know what works, what doesn’t and what is unhelpful or distracting.
2. We actually trade ourselves.
3. We don’t have a bunch of fluff and useless information to appear a certain kind of way. We keep it simple… and our premium page is in a blog-post like style so it’s easy to follow.
4. We are here to make money in the markets… and to help others do the same by calling great trades. For us… winning trades is what matters… not ego.
5. We have no bias and don’t force trades just to have something to post. If the trade isn’t there… we won’t call it.
6. We keep our information that we put out streamlined… we don’t throw out a lot of confusing data, drone on with long winded commentary, disseminate useless lists and information out to you like some other services do which could lead to “analysis by paralysis”, be distracting and wasting of your time and ours.
7. We aren’t here to try to look “cool” or show you how much we know by posting a lot of irrelevant crap. It’s pretty simple how we run our site… we simply put out actionable trading calls in real time. It doesn’t get more clear cut and simple than that.
If you are looking for a trading site that can help you trade better… and hopefully help grow your account.. and do it in a straight-forward way with an uncluttered presentation of our information… we are the trading service for you.
Do I have to pay for this service?
How many Free Trials do I get?
You get 1 free trial which lasts for 10 days. Once the free trial ends, you will need to upgrade to a paid Premium membership. We don’t ask for a credit card when you sign up for our free trial so there are no surprise charges on your credit card when it ends.
How do I sign up for this service?
It is pretty straight forward and similar to how you shop anywhere online. Click Here to start.
After I sign-up for site – then what?
1. Like us on Facebook
2. Follow us on Twitter
3. Follow us on Instagram
4. Subscribe to us on YouTube
5. Login to your account.
6. Check out the Premium Trader’s page to see our posts, commentary, etc.
8. Once your Trial runs out… upgrade your account to a premium account by logging into your account and then going to the the “My Account” page, clicking on the “UPGRADE TO PREMIUM NOW” link that is near the top of that page and where you will then check out as you normally would. Make sure that you’re billing address and name is correct (matches your credit card’s billing address) before checking out.
How do I upgrade my account to the Premium account?
Once your Trial runs out… upgrade your account to a premium account by logging into your account and then going to the the “My Account” page, clicking on the “UPGRADE TO PREMIUM NOW” link that is near the top of that page and where you will then check out as you normally would. Make sure that you’re billing address and name is correct (matches your credit card’s billing address) before checking out.
How do you post your trades?
Go to our Premium Page to see our premium content. This is the page where all of our posts go on… along with emailing you the same information.
How often do you put out your signals/emails?
We post once a day. Monday through Thursday the posting times are between 6pm and 6:30pm EST on our Premium Portal page. On Fridays, we do the daily post between 12pm and 1pm EST on our Premium Portal page. From time to time, if a trade or the market dictates that we post more… we will. We also send these posts out via email (to the email address that you signed up with) as well.
This daily post contains our trades, insight, updates, etc. You can get our signals by checking your email inbox or going to the Premium Portal (if you’re on a Free Trial or a Premium member).
If you’re a “Free Standard Member”, which is where folks get put who already did a free trial and didn’t convert… you can get our “free” picks/insight HERE, which will take you to the “Free” page where you get access to the Premium posts that we put out each Monday. If you want all of our posts… for all of the days and get full access to our site, make sure you sign up for our Premium service or our Free Trial.
What Markets do you cover?
We cover numerous active markets:
- Index Futures: S&P 500 E-Mini Index Futures, DOW 30 E-Mini and the NASDAQ E-Mini Futures.
- Financial: US Dollar Index, 30 Year T-Bond Futures, 10 Year T-Notes Futures, Euro Futures, Yen Futures.
- Forex: We cover the top 24 FX pairs.
- Commodities: Gold, Silver, Copper, Crude Oil, Natural Gas, Heating Oil, Soybeans, Wheat, Corn.
- “FAANG” Stocks: Facebook, Apple, Amazon, Netflix & Google.
You can also use Stocks, Stock Options and Options on Futures to trade the calls from the markets above.
What time frames do your trades cover?
We call mostly “swing trades” which generally cover 2 to 5 days on most of our Futures trades… to our Forex trades which generally last from 2 to 5 weeks.
How much is the service?
How can I email you?
By clicking here.
I am on a Trial or a Paid member and it won’t let me login to the Premium Page.
Clear the cache on your browser. If you don’t know how, google it… ie. clear cache on chrome. If it still doesn’t work… double check your username and password. If it still doesn’t work, email us.
Do you have a Facebook page?
Yes. Go there now and “like” our page. Click InsideTheMarket.com facebook page to go there now.
Do you have a Twitter page?
Yes. Go there now by clicking HERE.
Do you have an Instagram Account?
Yes. Go there now by clicking HERE. Make sure you follow us!
Do you have a YouTube channel?
Yes. Go there now by clicking HERE. Make sure you follow us!
Can you do analysis on an individual market or “symbol” for me?
Yes. Many private traders and financial institutions have used our consulting services to get our opinion on where a market or a “symbol” is heading. To “hire” us – Click HERE and send us an email on what you want done and we will get back to you with our quote.
Are you a broker, financial investment adviser or buy/sell on the behalf of clients?
No, we are not licensed brokers or investment representatives nor are we offering securities of any kind. This is an informational site where we put out our opinions and information that we think is helpful. It is not personal in nature and you should seek out a licensed professional for your investment needs. When you are using the site and/or pay for access to the site, you are buying the right to view our thoughts on the market… nothing more than that. We do not know your personal situation or financial status and the information that we put out may or may not be right for you. Always remember, there is a risk of loss in trading and that risk is 100% borne by you. Trade at your own risk.
How come you don't have a bunch of training videos and stuff?
We focus on trading and trying to put money in our pockets and yours through our trading calls. We also have found through 2 decades of doing this that most people either don’t have the time to go through hours and hours and hours of blog posts and videos, or they don’t have the ability to sort it out themselves or they end up throwing a bunch of techniques together that they get from a ton of different sites and come up with some “Frankenstein” system that will end up horribly failing. Few people follow what they are taught as they should… they often end up trying to “tweak” this or that… and usually end up blowing out their account during the process.
We had “chat rooms” in the past, we had training sessions in the past… we have been there… done that in this industry. We were one of the first of its kind to do it… starting in 1998. From all of that… the success and failures… we know what people need to help them make money in the markets… and we know what’s a distraction and unhelpful… and what isn’t.
Long story short, we have found providing a ton of videos and “training material” is not that helpful and most of the sites that try to entice you with their “training videos”… are basically using it as a way to market… fill up their site with content and use as an enticement to get you to sign up with them with the idea that the perceived value they are providing through this so-called training can make up for their mediocre trading calls… and/or give their members some sort of hope that they will somehow become master traders by watching these videos. And some sites have these videos to stroke their ego or to present themselves as some sort of authority on the topic.
The Bottom line… we put out trade calls that we think will work for us… and for you. No frills… no hype… no BS… just trading calls and market insight. If you’re looking for a chat room trading buddy, or to be told why this or that may happen through long-winded essays… or an explanation on why something was called or shown videos that you think will make you the next best trader… we’re not for you. If you’re looking for no-nonsense trading calls that are easy to follow… sign up for our free trial and check us out.
My Free Trial has ended, how do I pay for the the actual Premium service?
Once your Trial runs out (or earlier if you want)… upgrade your account to a premium account by logging into your account and then going to the the “My Account” page, clicking on the “UPGRADE TO PREMIUM NOW” link that is near the top of that page and where you will then check out as you normally would. Make sure that you’re billing address and name is correct (matches your credit card’s billing address) before checking out.
Can I upgrade my Free Trial early?
Yes, upgrade your account to a premium account by logging into your account and then going to the the “My Account” page, clicking on the “UPGRADE TO PREMIUM NOW” link that is near the top of that page and where you will then check out as you normally would. Make sure that you’re billing address and name is correct (matches your credit card’s billing address) before checking out.
How do I change my Billing Address?
How do I cancel my membership?
If you are a premium member, login to your account and go to the account page and you will see a downgrade link as well as a cancel link. Click either link which will take you to the cancellation page. On the cancellation page you will see a link near the bottom to cancel your premium account and downgrade to the Free Membership. This will cancel your premium membership and you will now be a FREE member. If you are a Free member and for some odd reason want to cancel that membership too, contact us and we can manually cancel your free membership account. Being a Free member gives you access to the “Free” page which is where we put out a couple of free trades a week on.
How come I see “pending payment” in my account?
Because either you cancelled your membership (and need to resubscribe), it’s waiting for you to convert to a Free Trial, your last payment didn’t go through due to a bad billing address or a denied credit card or you have the Auto Renew toggle set to off and / or you have manual renewal set to on.
How do I change my email address?
How do I change my password?
What if I forgot my password or username?
Is your site secure?
Yes, you can check up at the top of your browser and see the padlock which is identifying this site as a SSL secured site. We do not keep your credit card information on hand, on our server or in our records nor do we see your credit card information at all. We are PCI compliant.
When does my monthly subscription renew?
Your subscription will renew 30 days from the time you started your premium membership. It will continue to automatically renew every 30 days until you cancel your subscription. If you wish to cancel, go to the “My Account” page, click on the cancel link and then you will be taken to a cancel page, where you need to click on the cancel button to finalize the cancellation process. You need to cancel your account at least 48 hours before your renewal time to ensure that your subscription will cancel properly.
What methods can I use to pay?
You can use Visa and Mastercard. If you wish to utilize another method, contact us.
Why do you automatically charge my credit card each month?
Logistically it makes it a lot easier for both our clients and for us. Also, you won’t have to worry about missing any content or trades due to the account expiring. The amount of money that we charge isn’t a lot and if someone can’t afford it, they shouldn’t be trading. With that being said, you can go in your account and set it to manual renew if you want.
I signed up but it won’t let me login.
Try clearing your browser’s cache first, if you don’t know how… google it with something like “how do I clear the cache of google chrome.” If that still doesn’t work, the other likely problem is that you are entering the wrong email address, username and/or password. If your login still doesn’t work – email us.
I just signed up or upgraded my account and it won’t give me full access like it should.
Sometimes the system needs to be “cleared out”… and it’s still using your status from prior to upgrading. So what you need to do is log out of your account and then log back in. Also, clearing the cache of your browser may also work… or do a “hard refresh” which for many browsers is hitting the CTRL and F5 buttons at the same time. If you’re still having issues – email us.
What if I need to change my credit card/payment method?
To add a payment method or edit/update one, login to your account, and you have access to all your billing info there.
What Holidays or times of the year do you not provide your service?
All major Federal US holidays when the NYSE and other major US market exchanges are closed, the week of Easter, the week (or so) of the 4th of July, the week (or so) of Thanksgiving and the week of Christmas through the first week of the New Year. Usually the market is erratic and has low volume during these major holidays so it’s not worth trading anyways… and we all need a break from time to time to recharge our batteries! It also gives us time to work on the site, update it, add features to it, etc. We also don’t provide service on Saturdays and Sundays. There is no adjustment to the price of our service nor refunds, credits or other compensation during these times as it is already built into the monthly subscription cost.
I see MWG Investments on my receipt or bank/credit card statement…
That is the parent company of this site who manages the billing for our service.
On the checkout page, I clicked the button to pay and nothing happened.
Make sure that you did the Captcha anti-bot checker (if it comes up) and also you must agree to the terms of service. Also, make sure that you filled out all of the fields on the order page.
Are there any refunds?
No, we offer a 10 day free trial and our service is relatively inexpensive. You should have enough information by the time you convert to a premium subscription to see if we are right for you. We offer no exchanges, refunds or partial credits.
Click here to see that page.
Where is your Risk Disclosure Page?
Click HERE for that page.